Subject to stock availability, all orders are processed and shipped within 3-5 business days once payment has reflected in our bank account.
Orders are not shipped or delivered on weekends or public holidays.
Our products are manufactured locally, and certain items may take longer to be manufactured. If your order takes longer than the time specified, we will inform you of any delays via email or telephone.
The order will be delivered to the address you entered during the ‘checkout’ process. If you provide us with an incorrect delivery address and your order is signed for by someone else, we cannot be responsible for any loss incurred as a result. To prevent this from happening, please ensure that you have entered all your details correctly.
Shipping Rates & Delivery
For all deliveries within South Africa, we have partnered with The Courier Guy, recognized as the fastest growing courier company in South Africa. (thecourierguy.co.za)
For all clothing orders within South Africa, we have a flat rate shipping fee of R100.00
Should you require your parcel sooner, please let us know and we will do our best to accommodate you based on the details specified below. Please note that this incur an additional fee.
Next day delivery: Delivery time between 24-48 hours (1-2 working days).
Overnight Express: Delivery time based on zones.
Major city centres: Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Pretoria, Pietermaritzburg and Port Elizabeth. Items will be delivered to any location within a 40km radius of the major city centre by 11h00 the following business day.
Outside of the major city centres: Items will be delivered within 48 hours. (2 working days)
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
You can track your order on www.thecourierguy.co.za.
Customs, Duties and Taxes
Jake & Isla is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Jake & Isla will not be held liable for any products damaged or lost during shipping. If your order is damaged upon receipt, please contact us immediately.
Please save all packaging materials and damaged goods before filing a claim.