Terms & Conditions

Thank you for visiting and shopping at www.jakeandisla.co.za, Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Subject to stock availability and receipt of payment, all orders will be processed within 2 working days and handed over to a courier company for delivery.

Orders are not shipped or delivered on weekends or holidays.

We manufacture all our items, and sometimes items take longer to make, if your order takes longer than the time specified, we will inform you of any delays via email or telephone.

The order will be delivered to the address you entered during the ‘checkout’ process. If you provide us with an incorrect delivery address and your order is signed for by someone else as a result, we cannot be responsible for any loss you incur as a result so please ensure that you have entered all your details correctly.

Shipping Rates & Delivery

For all orders within South Africa, we have partnered with The Courier Guy, recognized as the fastest growing courier company in South Africa. (thecourierguy.co.za)

We have a flat rate shipping fee of R100 per parcel under 2Kg.

Free delivery applies to parcels under 2kg if the purchase is over R800 or more on an online order

There are various delivery options, and to avoid unnecessary costs we utilize domestic road freight for all our deliveries.
This means that the delivery time is between 48 and 96 hours (2-4 days).
Bigger parcels are calculated at checkout.
Should you require your parcel sooner there are a few other options, but this will be at an additional charge.

These options are dealt with on a case by case basis and include the following:

1. Next day delivery: Delivery time between 24-48 hours (1-2 days)
2. Overnight Express: Delivery time based on zones

  • Major city centres: Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Pretoria, Pietermaritzburg and Port Elizabeth. Items will be delivered to any location within a 40km radius of the major city centre by 11h00 the following business day.
  • Outside of the major city centres: items will be delivered within 48 hours.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

You can track your order on the www.thecourierguy.co.za web site.

Customs, Duties and Taxes

www.jakeandisla.co.za is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

International Shipping Policy


Returns Policy

If you would like to return or exchange your order, you are welcome to do so within 14 days of the date of delivery.

The product must be unopened, unused and in saleable condition.

Products showing signs of use or missing labels are not considered new and are thus considered non-retuenable.

You are responsible for the return shipping charges, unless the item is not what you ordered, defective or damaged due to shipping.

The return address is: 205 Helderberg College rd, Somerset West, 7130
Once we have received your item you may choose something else from the shop or we will offer you a refund.

If you are returning a product, send an email to cherise@jakeandisla.co.za.

We will gladly answer any questions about your return or about any specifics.

If your order is damaged in anyway on delivery, please notify us immediately on cherise@jakeandisla.co.za, we will arrange to get a non-damaged item to you as soon as possible